Citizens’ Service Centers (KEPs) are due to be upgraded, according to the Administrative Reform Ministry, which says the plans have already been made and all that remains is the legislation.
The ministry says the upgrading of the KEPs will not only help to serve citizens better, but will also help to bring about economic growth by making it easier to do business.
It sees the role of the 2,514 civil servants who work at the 1,066 KEP branches across Greece as being transformed from one of processing documents to serving as a lever of economic revival. The digital capacity of the centers is set to be increased, but the ministry promises that all of the Citizens’ Service Centers will still offer non-digital services for those who do not have access to a computer.
According to the ministry, the centers were still the most popular port of call for citizens in their transactions with the state in 2016, despite many public services now being available online.