Exclusively available inside The International Herald Tribune in Greece and Cyprus  
  Saturday August 20, 2005 - Archive
Current Edition | Athens Stock Exchange | Useful Information | Greek Edition | Site Search  
  Search
Home page
ENGLISH EDITION
Date
20/08/2005  
Frontpage
News
Commentaries
S/E Europe
Features
Business. & Fin.
Arts & Leisure
Sports
Weather
Classifieds
Cartoon Archive
  RSS
INFORMATION
Company Profile
Health & Emergency
COMMENTARIES
Society of customers

By Nikos Xydakis

The air tragedy last Sunday resulted, above all, in massive loss of life and a great deal of accompanying pain. At the same time, it exposed the dark side of an uncaring world: the world of consumption and unfettered profiteering, a clumsy state apparatus, and the unforgivable loosening of safety inspections.

The accident put the spotlight on low-budget air carriers and the logic that permeates their growth and operation: the aim of maximizing profits and reducing costs — even if this involves compromising safety standards and repressing reports of system malfunctions.

Most alarmingly, this dominant logic of deregulation and lower adherence to — not to say disregard of — safety regulations was not exclusive to Helios Airways, the owners of the doomed airliner. This was just another manifestation of the logic that pervades EU governance and the globalized world in general. Respect for safety regulations depends on the good will of business people or on professionalism — which then suddenly becomes the highest of virtues, transcending the allure of unlawful profit or fraudulence. The market is said to be self-regulating. But even the most conscientious businessman will let his standards slide if he is their sole judge.

The star-crossed airline had so far fulfilled its founding goal: to make a profit. Nowhere in the firm’s charter is there any mention of the obligation to protect customers and civil rights. This is not a company’s concern, but rather that of the much-derided state. It is the responsibility and right of politicians. When these fall short, citizens are demoted to the status of disposable customers, their rights amounting to the cost of a cheap ticket — if at all. This cost-rights equation is fatal for the customer-citizen and the society of customers in general.

Print article | e-mail


[ Front Page ] [ News ] [ Commentaries ] [ S/E Europe ]
[ Features ] [ Business & Finance ] [ Arts & Leisure ] [ Sports ]
[ Subscriptions ] [ Editor ] [ Webmaster ]
Company Profile | Health & Emergency

Commentaries
The Cartoon Of The Day
50 YEARS AGO

August 20, 1955
COMMENTARY

Society of customers
EDITORIAL

EU a la carte?
OPINION

Pending questions

English Edition - Greece's International English Language Newspaper
Exclusively available inside The International Herald Tribune in Greece and Cyprus
© 2009 H KAΘHMEPINH All rights reserved.