The electronic services available at Citizens’ Information Centers (KEPs) and the public administration’s online Ermis system are to be improved so that soon Greeks will not need to shuttle between civil service departments to hand over certificates in person, the government pledged on Wednesday.
Alternate Minister for Administrative Reform Christoforos Vernardakis said that of some 5 million requests handled at KEPs and by Ermis last year, about 2 million were dealt with online, without any documents having to be printed or exchanged. He said that five years ago, this figure stood at 1 million.
At the moment, Ermis can produce nine types of state certificates, while 116 are available at KEPs. The draft law that the ministry has already submitted to Parliament allows the creation of an electronic mailbox for each citizen that would help them not even have to visit a KEP in person to satisfy a request.